Technical Support Representative Wireless Part Time July 29th (Don Mills, ON) -
Description ROGERS Don Mills is recruiting for our Wireless Technical Support department with a start date of July 29, 2013. If you are technically savvy; detail oriented and enjoy solving problems both imaginatively and resourcefully, you should consider a career with us today!
Primary responsibilities:
- Passionately provide technical support and build rapport with a variety of customers and their changing technical requirements;
- Handle inquiries about repair, replacement, technical problem resolution and connectivity;
- Analyze issues with telecommunication equipment and/or devices and associated desktop software;
- Trouble shoot the required resolution; including, account provisioning, device functionality, device configuration, application support, software downloads, network connectivity by escalating internal, and vendor issues;
- Complete accurate transactions with a sense of urgency and an eye for detail;
- Take appropriate action to efficiently resolve issues;
- Take accountability to solve issues from beginning to end;
- Receive and incorporate feedback to improve personal and business performance;
- Be committed to "being there" for our customers and share our dedication in striving to deliver world class Technical support and first call resolution!
- Have a Post-secondary education in a computer-related environment or comparable work experience;
- Bilingual in French and English (is an asset);
- Have previous experience within a technical helpdesk and/or networked environment and/or customer service (preferably in a call centre environment);
- Possess strong diagnostic skills with a background in Windows 98, Windows 2000 and Windows XP;
- Are available to work a flexible shift (including evenings, midnights, weekends and holidays) in an environment operating 7 days a week, 24 hours a day;
- Possess strong written and verbal communication skills;
- Have excellent customer service, interpersonal, communication, and organizational skills.
- Demonstrate the ability to multi-task (type and talk, type and listen);
- Are able to work in a fast-paced, automated environment, and adapt to an evolving environment;
- Possess strong computer proficiency including experience using MS Windows (2000 & XP) operating systems;
- Have Telecommunication industry experience (is an asset);
- Possess general knowledge of wireless and internet technology.
- Demonstrate strong diagnostic and troubleshooting skills;
- Must be comfortable working in a highly structured, metrics focused environment.
You should join us because:
- We are a Canadian owned and operated company innovative, progressive and ahead of the curve!
- We offer you a PART TIME PERMANENT position;
- You will receive fully paid training (mandatory full time attendance during the session);
- You will get competitive starting salary, a late night evening premium and an excellent bonus program;
- You will have access to a wide range of benefits (medical and dental) and the opportunity to participate in a pension plan, a group RRSP and a stock ownership program;
- Up to a 50% discount on many products and services after 6 months of service;
- We believe in developing our employees you will have access to a rewarding career with growth opportunities;
Newly hired Ontario Rogers call center employees have the opportunity to participate in the Rogers Apprenticeship Training Program. For more information on this program and its benefits, please visit www.jobs.rogers.com and select "Apprenticeship Training Program" in the Useful Links section.
Rogers is an Equal Opportunity Employer
The future is exciting and Rogers is leading the way!
Canadians count on Rogers to keep them in touch with those who matter most to them whether at their desk, on the couch, or on the go. As Canadas telecommunications leader, we keep everyone informed, connected and entertained, with our exciting array of products and services. Our drive to provide the latest and most innovative products ensures that our customers enjoy unmatched convenience, reliability, and flexibility. Rogers continues to set the pace by investing in our networks, platforms, products and people. Are you ready for a high-energy career that feeds your enthusiasm? Join us now.
