Location: Montreal
Publish Date: 24-07-2013
Expiry Date: 2013-08-06
Description:
Job Title: Team Lead Technical Support Mobility
Location: Montreal, QC, CA
Career Opportunities: Team Lead Technical Support Mobility (13890)
Req ID 13890 Posting Location (1) Job Province / State (1) Job City (1) Call Center Bell Corporate
Accelerate your professional growth and development through career mobility. Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you countless ways to shape your future.
If youre passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
Corporate Services offers best practice services to support the organization, including Communications, Human Resources, Real Estate, Procurement and Legal.
Technical Support Team Leader Dorval Call Centre
Do you have strong leadership skills?
Are you recognized as a great motivator?
Do you crave action?
If your answer to those questions is yes! then you may be the person were looking for to join our team! Our people are making big things happen, nourished constantly by growth, training and personal development opportunities. Being at the forefront of the mobile revolution, we are always in need of smart people who like to get great things done.
Your main responsibilities:
As a Call Centre Team Leader, you will be responsible for managing and developing a team of customer service representatives to reach and exceed objectives and drive results. You will also be required to analyze data and call trends in order to identify/implement process improvements. To achieve this, you will have to:
- Motivate and coach a team of employees
- Facilitate and lead in change management
- Manage absenteeism and performance objectives
- Recommend and implement innovative solutions
- Partner with other departments to ensure customer service requirements are met
- Analyze results in order to identify trends
- Prioritize and manage tasks in a fast pace environment respecting deadlines
Qualifications:
- Proven leadership, coaching and motivational abilities
- Results oriented with strong analytical skills
- Strong problem solving and process improvement expertise
- Excellent time management and prioritization skills
- Ability to work effectively independently and as a team
Requirements:
- University degree
- 2-3 years people management experience
- 3-5 years call centre experience
- Excellent oral and written communication in both French and English
- Flexibility in shifts including evening, weekends and statutory holidays. We operate in a 7/24 environment
- Intermediate to advance skills in Excel, Word and PowerPoint
- Reporting/data analytics
BCE:WKP #feature
Additional Information:
Position Type: Management
Position Level: CP2
Job Location: Canada : Quebec : Montreal
How to Apply:
http://jobs.bce.ca/job/Montreal-Team-Lead-Technical-Support-Mobility-QC/2744274/
Closing DAte; 06/08/2013
